Terms & conditions

These terms apply to cleaning services provided by Cleaner Brighton and Hove UK (“we”, “us”). By booking a service you agree to them.

1. Quotes and pricing

• Quotes are based on the information you give us about the property and the work required.
• Quotes are fixed for the scope described. If the property differs materially from what was described — significantly larger, or in substantially worse condition — we will tell you before starting and agree a revised price with you. We will not carry out additional chargeable work without your agreement.
• Quotes are valid for 30 days unless stated otherwise.

2. Booking and access

• A booking is confirmed once we have agreed a date, scope and price with you.
• You are responsible for providing access. If we cannot gain access at the agreed time and have not been given notice, a charge of up to 50% of the booking value may apply to cover the reserved slot.
• Where you provide keys, they are logged, stored securely, never labelled with an address, and returned on request.
• Please ensure utilities — water, electricity and hot water — are available at the property.

3. Cancellation

• Regular cleaning: individual visits may be skipped or moved with at least 24 hours’ notice at no charge. Less than 24 hours’ notice may incur a charge of up to 50% of the visit value.
• One-off work: cancellations with more than 48 hours’ notice are free of charge. Inside 48 hours, a charge of up to 50% may apply.
• Statutory right to cancel: where you are a consumer and the contract was agreed at a distance or away from our premises, you have 14 days to cancel without giving a reason. If you ask us to start work within that period and then cancel, we may charge for work already carried out.
• We will give you as much notice as we reasonably can if we need to reschedule, and will offer an alternative slot.

4. Our guarantee

• If you are not satisfied with any part of a clean, tell us within 24 hours and we will return and re-clean the affected areas at no charge.
• For end of tenancy cleaning, if your landlord, agent or inventory clerk raises a cleaning issue within 72 hours of the clean, and the issue falls within the agreed scope, we will return and resolve it at no charge.
• The end of tenancy guarantee covers our cleaning work. It is not a guarantee that your deposit will be returned in full, since deposits may also be withheld for damage, missing items, rent arrears or garden condition, none of which cleaning affects.
• The guarantee requires that the property has not been occupied or used between our clean and the inspection.

5. Payment

• Payment is due on completion unless we have agreed alternative terms in writing.
• Commercial contracts are invoiced monthly, payable within 14 days.
• We may charge statutory interest on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Liability

• We hold public liability insurance. Details are available on request.
• Please report any damage or breakage within 24 hours of the clean so we can investigate while the circumstances are clear.
• We are not liable for pre-existing damage, for wear revealed by cleaning, or for damage arising from defects in the property or its fittings.
• Some outcomes cannot be guaranteed. Certain stains, ingrained limescale, etched glass and long-set pet odours may be permanent. We will tell you when we believe this is the case before carrying out the work.
• Please secure or remove valuables, cash and irreplaceable items before we attend.
• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

7. Health and safety

• We may decline to carry out work where conditions are unsafe, including hazardous waste, pest infestation, or a property that presents a risk to our staff.
• Our cleaners will not move heavy furniture or work at height beyond safe reach without prior arrangement.
• Please tell us in advance about pets, allergies, or any surface requiring specific products.

8. Staff

Our cleaners are employed and trained by us. You agree not to directly employ or contract any member of our staff, other than through us, for a period of six months after they last attended your property. Where this occurs, a referral fee may apply to cover recruitment and training costs.

9. Complaints

Contact us at hello@cleanerbrighton.com or 07446 253177. We aim to acknowledge complaints within one working day and resolve them within five.

10. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any provision is found unenforceable, the remainder continues to apply. We may update these terms; the version in force is the one published at the time of your booking.

Contact

Cleaner Brighton and Hove UK
123 Kings Road, Brighton, BN1 1NB
hello@cleanerbrighton.com
07446 253177